Xbox controller on PC Blog

How to Refund a Game on Xbox — A Step-by-Step Process

When it comes to gaming, making the right purchase decisions can sometimes be tricky. You might end up with a game that doesn’t meet your expectations or simply isn’t your cup of tea. Fortunately, Xbox offers a refund process to address such situations. 

However, there are certain criteria and steps to follow to successfully initiate a refund. In this guide, we’ll walk you through the process of requesting a game refund on Xbox, ensuring that you’re well-equipped to navigate this aspect of your gaming experience.

When Can I Get a Refund on Xbox?

Understanding the circumstances under which you can request a refund is crucial. Unlike the console-based approach, Xbox requires you to initiate refund requests through a browser. Here’s what you need to know:

Request Time Frame

Microsoft allows refund requests within 14 days from the date of purchase. This provides you with a reasonable window to evaluate the game and decide if it’s the right fit for you.

Play Time Limit

xbox x and xbox s

To be eligible for a refund, the game you’re seeking to return should not have been played extensively. 

While the exact definition of “extensive playtime” isn’t provided, it’s safe to assume that Microsoft aims to accommodate players who genuinely find the game unsatisfactory rather than those who’ve substantially engaged with it.

How to Get a Refund on Xbox

If you’ve met the criteria mentioned above and are looking to proceed with a refund request, follow these simple steps:

Renting Xbox Games
  1. Access the Xbox Website: Begin by navigating to the dedicated refund page on the Xbox website.
  2. Sign In: Log in using your Microsoft account credentials. It’s important to use the same account through which the game was purchased to streamline the refund process.
  3. Select the Game: Identify the title you wish to refund from the provided list. Click on it to initiate the refund request.
  4. Follow the Steps: The website will guide you through the refund request process. Ensure you provide accurate information and follow the instructions diligently.
  5. Submit and Await Response: Once you’ve completed the necessary steps, submit your refund request. The system will process your request promptly. 
game library xbox

While most requests yield quick results, occasionally, it might take some time. Be prepared for a potential email notification informing you of the outcome.

If you find that the game you intend to refund isn’t listed, it could be due to either the purchase date or playtime exceeding the eligibility criteria. In such cases, reaching out to Xbox customer services might be your next course of action if you’re determined to pursue a refund.

Criteria for Refunding a Game on Your Xbox Account

While the refund process isn’t overly complex, specific criteria must be met to ensure a successful refund. To summarize, when requesting a game refund on Xbox:

Additionally, certain types of game purchases are typically ineligible for refunds, including games bought at discounted prices, and those bundled with other products, expansions, and downloadable content. Furthermore, if a game was received as a gift, only the recipient can request a refund.


Xbox controller on PC

Similar to the approach taken by other gaming platforms like Steam [1], Xbox enforces certain requirements for refund eligibility:

Refund Not Available on Xbox

xbox s and xbox x games

If you find that your desired game isn’t listed among the refund options, it indicates that the purchase doesn’t meet Microsoft’s refund criteria. 

In this situation, options might be limited. Often, end-user license agreements (EULAs) and other agreements you’ve accepted during the purchase process define the parameters of your refund eligibility. 

While contacting Microsoft support might provide some insight, substantial changes to their decision are unlikely.


Requesting a game refund on Xbox is a straightforward process as long as you adhere to the stipulated timeframes and playtime limits. While the specifics of “non-significant playtime” may lack clarity, a general understanding based on similar platforms can guide your decisions. 

Keep in mind that not all game purchases are eligible for refunds, and Microsoft’s intention is to accommodate genuine cases while preventing misuse of the system. By following the outlined steps and criteria, you can navigate the refund process with confidence and ensure that your gaming library aligns with your preferences.

Mathew has nursed a love of video games since childhood. Now, as an adult, he enjoys playing challenging games as much as he enjoys relating with other gamers. Matthew created Hypernia to give gamers like himself accurate and reliable information about games, servers, communication protocols, and much more.

Leave a Reply

Your email address will not be published. Required fields are marked *